Library

Three students sitting together at a table in the library and studying with computer and books.

FAQ

Here you will find the answers to our frequently asked questions. If you cannot find the answer you are looking for here or through the search box of the website, please contact us.

Loans

Can I get a library card? 
How do I borrow a book?
Can I borrow this book?
I forgot my SH-card/library card, can I borrow a book anyways?
For how long may I keep the book?
Can I renew the loan? 
How do I make a reservation?
I requested a book, how do I know when I can pick it up?
Can I change the email address notifications are sent to?
How can I get talking books?

Returns

How do I know when the book is due?
How do I return the book?
What happens if I am late with a book?
How do I pay my overdue fine or invoice?
How do I get notifications about overdue books?
Is there a book-drop in the library?

Information searches and reference writing

How do I know if the book I’m looking for is in the library?
But where is the shelf?
I found the shelf but the book is not there!
It says “Full text available”, what does it mean?
What can I do if the book is not part of the library collections?
How do I find scholarly literature on my essay topic?
What is a scholarly article?
How do I access the library's electronic resources off-campus?
I get the message: "Unfortunately you don't belong to a user category that is allowed access to this resource" why?
How do I know which e-resources I have access to?
How do I write references?

Computers and Wi-Fi

Can I borrow a computer in the library?
Is there Wi-Fi here? 
Why can't I log in?

Printing and copying

How do I make prints and copies?
Which printer should I choose and where are they located?

Library premises

How do I book a group study room?
What is the resource room?
How do I get to the examination rooms?
What is the Study Support Unit (Studieverkstan)?
Where are the toilets?
What can I eat and drink?
How accessible is the library?

Specific information about the library for students at the Swedish Red Cross University College

What do I need to do to use all the library resources?
Can I get my SH account via email or phone?
I want to access the Resource room, what do I do?
Where can I find my course books?
I still have books from the old RKH library, where should I return them?
Can I use a computer in the library?
Why can I not access the wifi?
How do I make copies and prints?

Specific information on e-resources for students and staff at the Swedish Red Cross University College

How do I access e-resources outside the library?
How do I access CINAHL and other databases I need?
I can’t access the database, why?



Loans

Can I get a library card? Yes, anyone above the age of 16 may get a library card. If you are a student or staff at Södertörn University (SH), go to MedieCenter to get your SH-card. Your SH-card is your keycard, library card and copy card. Students and staff at The Swedish Red Cross University College (RKH) as well as all others wishing to get a library card must come to the library and present ID. Swedish personal number is not necessary.

How do I borrow a book?
Print books can be checked out in the check-out machines in the library. Or if you prefer, we will help you at the information desk. E-books and other e-resources can be accessed through your SH-account, if you are a student at SH or RKH. See more below in answer to question It says “Full text available”, what does it mean?

Can I borrow this book?
Our 3 week loans, day loans and reference books may be borrowed by anyone. However, only students and staff at SH, RKH and our partner libraries may borrow course literature. Read more about the library policy for loans on the page Loans and services.

I forgot my SH-card/library card, can I borrow a book anyways?
Yes, if you can present valid identification we can check your books out at the Information desk.

For how long may I keep the book?
Course literature can be borrowed for up to 7 days. Day loans and reference books must be returned before closing time on the same day. Other books have a 3 week loan period. The loan period for downloaded e-books varies between 1-21 days. Read more about the library e-resources on the page About books and e-resources.

Can I renew the loan?
If no one else has reserved the book, you can usually renew the loan. Renewals can easily be made through the link My loans at the library startpage. You can also visit the library's Information desk or contact us via phone, e-mail, or live chat.

How do I make a reservation?
Find the book in the library search tool SöderScholar, click the button "Request this book" and follow the instructions. Pay attention to the last step “Submit”. You will receive an e-mail when the book is available for collection at our Information desk. Please note that it is not possible to request day loans, reference books or available course literature.

I requested a book, how do I know when I can pick it up?
You will receive an email to the address registered with us. If you are a student or staff at SH: unless you make an active choice the address used will be your SH address.

Can I change the email address notifications are sent to?
Yes. Log into My loans and choose "Modify personal information".

How can I get talking books?
If you are a student at SH or RKH and have a disability that affects your studies, we can help you get access to talking books and other kinds of modified literature. Read more on page Accessible Media service.



Returns

How do I know when the book is due?
You will receive a printed or electronic loan receipt when you borrow the book. You can also sign in to My loans to see when your books are due.

How do I return the book?
In the check in machine next to the Information desk (also valid for day loans). When the library is closed, you may drop your books in the book-drop left of the library entrance. All books from the former RKH library are now part of the SH library collections and are thus to be returned here. Interlibrary loans must be returned at the Information desk. Books borrowed in other libraries are to be returned in respective library, and may not be returned here.

What happens if I am late with a book?
If you do not return or renew the material on time, you will get an overdue fine. Following a final demand from the library, you will also get an invoice sent to your postal address. If you have an unpaid fine exceeding 100 sek, or an unpaid invoice, your library card will be blocked. Read more on page Loan regulations and overdue fines.

How do I pay my overdue fine or invoice?
Fines are to be paid online via the page Pay overdue fines or at the Information desk using a bank card. Payment of invoices, however, must be made through your bank, like any invoice. This means that if you have received both a fine and an invoice, you have to pay these separately.

How do I get notifications about overdue books?
The library does not guarantee sending reminders and demands for late material but offers it as an email service. For students and staff at SH, the university's email address is used unless otherwise requested. Students and staff at RKH as well as all other library users choose their preferred email address upon getting their library card. You are personally responsible for informing the library of any changes to your contact information. As a suggestion, do this via My loans.

Is there a book-drop in the library?
Yes. Seen from the outside, it is located just left of the library entrance.



Information searches and reference writing

How do I know if the book I’m looking for is in the library?
By searching for the book's title in SöderScholar you can see if the book is in the library collections and if it is available. Click “In the library” to see where the book is placed and how long you may keep it. You can reach SöderScholar from any computer, including at home, or from your mobile phone. You are also welcome to contact the Information desk for assistance. 

But where is the shelf?
When you click “In the library”, you will see information on where the book is placed, for example Floor 6, Shelf Ohj But. Considering that the entrance floor of the library is floor 5, this means that the book is placed on the top floor of the library, on shelf Ohj. At every shelf the books are organized in alphabetical order, and thus you must find "But" on this particular shelf. In every book record there is also a link to a map helping you to find the shelf.

I found the shelf but the book is not there.
If you’re lucky, the book was recently returned and is still placed on one of the trolleys just right of the Book return. Someone may also be using the book without yet having borrowed it. It may be misplaced or simply missing. Please turn to the Information desk and we will help you look for it.

It says “Full text available”, what does it mean?
The book is an e-book. If you have already logged into one of the Södertörn campus computers you may access the e-book without further logging in. For off campus access, see question How do I access the library's electronic resources off-campus? External users are welcome to borrow a guest account at the Information desk and can then read the book using a desktop computer in the library.

What can I do if the book is not part of the library collections?
Try searching in the national catalog Libris. If you find something of interest, you can order an interlibrary loan as long as the book is not part of the collections of any library in the Stockholm area. Interlibrary loans within the Nordic region are free of charge. It is also possible to submit a purchase suggestion if you think it is a book that we should have. We do not make inter library loans of books that we own, just because our copies are currently on loan.

How do I find scholarly literature on my essay topic?
A good idea is to start your search in SöderScholar. In the menu on the right hand side of the SöderScholar page, you can choose to limit your search to for example, "Dissertations" or "Articles from peer-reviewed publications." Also, do not miss Browzine, where you can find all electronic journals provided by the library. You find it by clicking E-Journals under the search box on the library start page. In some cases, you may need to complement or deepen the search by using one of the library's many subject specific and specialized search tools available via Other resources A-Z, or get a tutorial on information searches from a librarian. Ask at the Information desk or read more on pages Search and writing assistance.

What is a scholarly article?
Finding a scholarly article is a common task in university. On the page Evaluate texts you will receive useful advice.

How do I access the library's electronic resources off-campus?
Students and staff at SH and students at RKH can access our resources off-campus, by logging in with their SH username and password. Staff at RKH use their last name and library card number to log in, following the link especially directed at RKH staff. Please note that access to e-resources differs between SH and RKH. See page Other resources A-Z for information about databases and access. All users outside of SH and RKH are welcome to visit the library to use our e-resources on one of our computers.

I get the message: "Unfortunately you don't belong to a user category that is allowed access to this resource" why?
In the database list you will find resources available for SH and RKH. While some can be accessed be students and staff in both universities, others may only be used by one of the universities. You have clicked on a resource not accessible by your university. See the next question.

How do I know which e-resources are available to me?
Look in the database list Other resources A-Z. You have access to the resources marked with the logotype of your university. To see if you can access a specific e-book or magazine the easiest way is to search the title in SöderScholar and click on the full text link and log in. If you lack access, you will get the message "Unfortunately you don't belong to a user category that is allowed access to this resource.”

How do I write references?
There is a variety of systems for reference writing. At the library web page Common referencing systems you can find guides to Harvard, Oxford and APA, reference systems used in Södertörn University or The Red Cross University College.



Computers and Wi-Fi

Can I use a computer in the library?
There are workstations with computers around the library, mainly on floor 6. Students at SH and RKH can also borrow laptops at the Information desk. Other visitors may get a temporary guest pass to our computers, valid throughout the day. The guest account can be collected at the Information desk upon presenting valid identification. Talking books users may borrow laptops equipped with special assistance programs.

Is there Wi-Fi here?
Yes. Students and staff at SH can use both Eduroam (recommended) and SHGuest, signing in with their SH account. More information can be found at the Södertörn University page Wireless networks. Students and staff at RKH can use Eduroam, signing in with their credentials from RKH. More information (in Swedish only) can be found on the RKH website. Other visitors can get temporary access to the wireless network at the university's MedieCenter upon presenting valid identification. 

Why can't I log in?
If you are a student at RKH experiencing problems with your SH account, please contact the library. If you are a student at SH, please contact MedieCenter.



Printing and copying

How do I make prints and copies?

  • For students and staff at SH, the SH-card is used to make prints and copies. Students charge their cards via PayEx (see instruction at the SH–Study web).
  • RKH-students collect and pay for prints at the Information desk. To make copies: borrow a copy card at the Information desk. Please note that cheaper printing and copying is possible at RKH.
  • Other visitors can print from a temporary guest account or borrow a copy card for the day. Ask at the Information desk.

Which printer should I choose and where are they located?
If you are a student or member of staff at SH, you can download prints at all the university's printers, choosing PaperCut as your printer. Just “blip” your SH card at the printer’s card reader. You will find the library printers and copying machines in room UB 515 on floor 5 and in UB 614 on floor 6. In room UB 614 there are also color printers and color copying machines. Prints made by RKH students as well as other library users are to be collected and paid for (using a bank card) at the Information desk. Read more on page Printing and copying.



Library premises

How do I book a group study room?
We have ten group study rooms in the library that students at SH and RKH can book by following the link Book a group study room on the library start page. Log in with your SH username and password.

What is the resource room?
The resource room UB 523 is located on the 5th floor in the library and is designed for students at SH and RKH with a disability. The resource room is equipped with read-screen, scanner, printer and two computers with various support programs. Read more on the page Accessible Media service.

How do I get to the examination rooms?
The examination rooms UB 717 and UB 701 are located on the 7th floor in the library. If you need to get into the rooms when the library is closed, you can use the entrance at the rear of the building (by the lawn).

What is the Study Support Unit (Studieverkstan)?
At the Study Support Unit, students at SH and RKH can be tutored by teachers at SH in questions related to writing, speaking and study techniques. It is located on the 5th floor in the library. Read more on page Study Support Unit.

Where are the toilets?
Toilets are located on the 5th and 6th floor of the library. On floor 5 there is an accessible toilet (disabled toilet) equipped with a nursing table. Please ask at the Information desk for directions.

What can I eat and drink?
You can bring fruit, sweets and drinks into the library, provided that you throw away all the garbage afterwards. Food, however, can only be consumed in restaurants, cafés and in student areas aimed at eating.

How accessible is the library?
Information about accessibility can be found on page Access and premises.



Specific information about the library for students at the Swedish Red Cross University College

What do I need to do to use all the library resources?
Come to the library's Information desk and show identification. Then you will get your library card and your SH account.

  • The library card is used to borrow print books and laptops. You will also need to enter your library card number along with your name, to log in to My loans, in order to request books or renew loans. As a student at RKH you can borrow all the books in the library.
  • The SH account is used to access databases and e-books. On page Other resources A-Z you can see which databases are accessible to RKH students. Your SH account is also needed to book the library's study rooms and to log in to the library computers.

Can I get my SH account via email or phone?
No, due to confidentiality rules, you must come in person and show identification.

I want to access the Resource room, what do I do?
If you need access to the Resource room, send an email to talbok@sh.se and we will help you. More information about the Resource room can be found on page Accessible Media service.

Where can I find my course books?
Books on medicine and nursing are found on level 6, shelf V. Also note that day loans, i.e. a copy of all course books, are placed in a glass-enclosed room next to the Information desk. Day loans must be checked out before being brought out of the room and must be returned on the same day, before the library closes. Information on different types of loans can be found on page Loans and services. For information about the library collections and assortment policy, see page About books and e-resources.

I still have books from the old RKH library, where should I return them?
Here at the library. Books not accepted by the book return machine can be checked in at the Information desk.

Can I use a computer in the library?
Yes, just log in with your SH account. See question Can I borrow a computer in the library?

Why can I not access the wifi?
Make sure that the network you are trying to connect to is Eduroam. More information about the wireless network for RKH students can be found at the RKH website (in Swedish only).

How do I make copies and prints?
See details on page Printing and copying.


 

Specific information on e-resources for students and staff at the Swedish Red Cross University College

How do I access e-resources outside the library?
Outside the library, and thus also on RKH, you need to log in to access the e-resources. There are two ways to log in:

  • Option 1: Enter a search query in SöderScholar, for example a book title, the name of a database, or a magazine. When you find something of interest, click on the title and log in to the form. Students use their SH accounts to log in. Staff must follow the referral link and log in with their last name and library card number.
  • Option 2: Go to page Other resources A-Z (easily found under the search box) to reach the database list. Click on a database and log in as above. To find the databases accessible to you, look for the Red Cross symbol. Some resources do not require login.

If you have already logged into a desktop computer in the library (only for students) you do not need to log in, except for some e-books and the EBSCO databases, who require extra login.

How do I access CINAHL and other databases I need?
If you are looking for a specific database, it is probably easiest to go to the library's database list Other resources A-Z. Click on the database and log in with your SH account. Staff log in using their last name and library card number.

I can’t access the database, why?

  • Make sure that you are using the correct login information. If you are a student, use your SH account, which you get at the library's information desk on presenting valid identification. If you are a member of staff, sign in with your last name and library card number.
  • Make sure you try to log in at the right place. If you are a student, you should log in to the form that comes up when you try to access e-resources through SöderScholar or via the database list Other resources A-Z. If you are a member of staff, follow the referral link directed at RKH staff. Do note that the login in the upper right corner is not used for e-resources.
  • Getting an error message? See question I get the message: "Unfortunately you don't belong to a user category that is allowed access to this resource" why?.