Library

Three students sitting together at a table in the library and studying with computer and books.

FAQ

Here you will find the answers to our frequently asked questions. If you cannot find the answer you are looking for here or through the search box of the website, please contact us.

Loans

Can I get a library card? 
Can I borrow this book?
For how long may I keep the book?
Can I renew the loan? 
How do I make a reservation?
How can I get talking books?

Returns

How do I know when the book is due?
How do I return the book?
What happens if I am late with a book?
How do I pay my overdue fine or invoice?
How do I get notifications about overdue books?

Information searches

How do I know if the book I’m looking for is in the library?
But where is the shelf?
I found the shelf but the book is not there!
It says “Full text available”, what does it mean?
What can I do if the book is not part of the library collections?
How do I find scholarly literature on my essay topic?
How do I access the library's electronic resources off-campus?

Computers and Wi-Fi

Can I borrow a computer in the library?
Is there Wi-Fi here? 
Why can't I log in?

Printing and copying

How do I make prints and copies?
Which printer should I choose and where are they located?

Library premises

How do I book a group study room?
What is the resource room?
How do I get to the examination rooms?
Where can I find the Study Support Unit (Studieverkstan)?
Where are the toilets?
What can I eat and drink?
What else is there to know about the library?



Loans

 

Can I get a library card? Yes, anyone above the age of 16 may get a library card. If you are a student or staff at Södertörn University (SH), go to MedieCenter to get your SH-card. Your SH-card is your keycard, library card and copy card. Students and staff at The Swedish Red Cross University College (RKH) as well as all others wishing to get a library card must come to the library and present ID. Swedish personal number is not necessary.

Can I borrow this book?
Our 3 week loans, day loans and reference books may be borrowed by anyone. However, only students and staff at SH, RKH and our partner libraries may borrow course literature. Read more about the library policy for loans on the page Loans and services.

For how long may I keep the book?
Course literature can be borrowed for up to 7 days. Day loans and reference books must be returned before closing time on the same day. Other books have a 3 week loan period. The loan period for downloaded e-books varies between 1-21 days. Read more about the library e-resources on the page About books and e-resources.

Can I renew the loan?
If no one else has reserved the book, you can usually renew the loan. Renewals can easily be made through the link My loans at the library startpage. You can also visit the library's Information desk or contact us via phone, e-mail, or live chat.

How do I make a reservation?
Find the book in the library search tool SöderScholar, click the button "Request this book" and follow the instructions. Pay attention to the last step “Submit”. You will receive an e-mail when the book is available for collection at our Information desk. Please note that it is not possible to reserve day loans, reference books or available course literature.

How can I get talking books?
If you are a student at SH or RKH and have a disability that affects your studies, we can help you to get access to talking books and other kinds of modified literature. Read more on the page Reading and writing assistance.



Returns

How do I know when the book is due?
You will receive a printed or electronic loan receipt when you borrow the book. You can also sign in to My loans to see when your books should be returned.

How do I return the book?
In the check in machine next to the Information desk (also valid for day loans). When the library is closed, you may drop your books in the book-drop left of the library entrance. All books from the former RKH library are now part of the SH library collections and are thus to be returned here. Interlibrary loans must be returned at the Information desk. Books borrowed in other libraries are to be returned in respective library, and may not be returned here.

What happens if I am late with a book?
If you do not return or renew the material on time, you will get an overdue fine. Following a final demand from the library, you will also get an invoice sent to your postal address. If you have an unpaid fine exceeding 100 sek, or an unpaid invoice, your library card will be blocked. Read more on page Loan regulations and overdue fines.

How do I pay my overdue fine or invoice?
Fines are to be paid online via the page Pay overdue fines or at the Information desk using a bank card. Payment of invoices, however, must be made through your bank, like any invoice. This means that if you have received both a fine and an invoice, you have to pay these separately.

How do I get notifications about overdue books?
The library does not guarantee sending reminders and demands for late material but offers it as an email service. For students and staff at SH, the university's email address is used unless otherwise requested. Students and staff at RKH as well as all other library users choose their preferred email address upon getting their library card. You are personally responsible for informing the library of any changes to your contact information. As a suggestion, do this via My loans.



Information searches

How do I know if the book I’m looking for is in the library?
By searching for the book's title in SöderScholar you can see if the book is in the library collections and if it is available. Click “In the library” to see where the book is placed and how long you may keep it. You can reach SöderScholar from any computer, including at home, or from your mobile phone. You are also welcome to contact the Information desk for assistance. 

But where is the shelf?
When you click “In the library”, you will see information on where the book is placed, for example Floor 6, Shelf Ohj But. Considering that the entrance floor of the library is floor 5, this means that the book is placed on the top floor of the library, on shelf Ohj and that the author, or in some cases the title ot the book starts with But. In this case, you are to go up to level 6, and look for shelf Ohj. At every shelf the books are organized in alphabetical order. In every book record there is also a link to a map helping you to find the shelf.

I found the shelf but the book is not there!
If you’re lucky, the book was recently returned and is still placed on one of the trolleys used for recently returned books. You are free to search the trolleys just right of the check in machine. Someone may also be using the book without yet having borrowed it. It may be misplaced or simply missing. Please turn to the Information desk and we will help you look for it.

It says “Full text available”, what does it mean?
The book is an e-book. If you have already logged into one of the Södertörn campus computers you may access the e-book without further logging in. For off campus access, see question How do I access the library's electronic resources off-campus? External users are welcome to borrow a guest account at the Information desk and can then read the book using a desktop computer in the library.

What can I do if the book is not part of the library collections?
Try searching in the national catalog Libris. If you find something of interest, you can order an interlibrary loan as long as the book is not part of the collections of any library in the Stockholm area. Interlibrary loans within the Nordic region are free of charge. It is also possible to submit a purchase suggestion if you think it is a book that we should have. We do not make inter library loans of books that we own, just because our copies are currently on loan.

How do I find scholarly literature on my essay topic?
A good idea is to start your search in SöderScholar. In the menu on the right hand side of the SöderScholar page, you can choose to limit your search to for example, "Dissertations" or "Articles from peer-reviewed publications." In some cases, you may need to complement or deepen the search by using one of the library's many subject specific and specialized search tools available via Other resources A-Z, or get a tutorial on information searches. Ask at the Information desk or read more on pages Search and writing assistance.

How do I access the library's electronic resources off-campus?
Students and staff at SH and students at RKH can access our resources off-campus, by logging in with their SH username and password. Staff at RKH use their last name and library card number to log in, following the link especially directed at RKH staff. Please note that access to e-resources differs between SH and RKH. See page Other resources A-Z for information about databases and access. All users outside of SH and RKH are welcome to visit the library to use our e-resources on one of our computers.



Computers and Wi-Fi

Can I borrow a computer in the library?
There are workstations with computers around the library, particularly on floor 6. Students at SH and RKH can also borrow laptops at the Information desk. Other visitors may get a temporary guest pass to our computers , valid throughout the day. The guest account can be collected at the Information desk upon presenting valid identification. Talking books users may borrow laptops equipped with special assistance programs.

Is there Wi-Fi here?
Yes. Students and staff at SH can connect to the wireless network SHGuest, signing in with their SH account. Students and staff at RKH choose the wireless network Eduroam and log in with their credentials from RKH. Other visitors can get temporary permissions to the wireless network at the university's MedieCenter upon presenting valid identification. 

Why can't I log in?
For problems with logging in to computers or the wireless network, please contact or visit MedieCenter.



Printing and copying

How do I make prints and copies?

  • For students and staff at SH, the SH-card is used to make prints and copies. Students charge their cards via PayEx (see instruction at the SH–Study web).
  • RKH-students collect and pay for prints at the Information desk. For copying: borrow a copy card at the Information desk. Please note that cheaper printing and copying is possible at RKH.
  • Other visitors can print from a temporary guest account or borrow a copy card for the day. Ask at the Information desk.

Which printer should I choose and where are they located?
With a SH card, you can download prints at all the university's printers, choosing PaperCut as your printer. Just “blip” your card at the printer’s card reader. You will find the library printers and copying machines in room UB 515 on level 5 and UB 614 on level 6. In room UB 614 there are also color printers and color copying machines. Prints made by RKH students as well as other library users are to be collected and paid for (by a bank card) at the Information desk. Read more on page Printing and copying.



Library premises

How do I book a group study room?
We have ten group study rooms in the library that students at SH and RKH can book by following the link Book a group study room on the library start page. Log in with your SH username and password.

What is the resource room?
The resource room UB 523 is located on the 5th floor in the library and is designed for students at SH and RKH with a disability. The resource room is equipped with read-screen, scanner, printer and two computers with various support programs. Read more on the page Reading and writing assistance.

How do I get to the examination rooms?
The examination rooms UB 717 and UB 701 are located on the 7th floor in the library. If you need to get into the rooms when the library is closed, you can use the entrance at the rear of the building (by the lawn).

Where can I find the Study Support Unit (Studieverkstan)?
At the Study Support Unit, students at SH and RKH can be tutored by teachers at SH in questions related to writing, speaking and study techniques. It is located on the 5th floor in the library. Read more on the page Study Support Unit.

Where are the toilets?
Toilets are located on the 5th and 6th floor of the library. On floor 5 there is an accessible toilet (disabled toilet) equipped with a nursing table. Please ask at the Information desk for directions.

What can I eat and drink?
You can bring fruit, sweets and drinks into the library, provided that you throw away all the garbage afterwards.

What else is there to know about the library?
There is probably a lot not many know about. For one, we have a relaxation room for students. Ask at the information desk and we will let you in. Water taps are on level 6 (talking zone). Our website contains much more than is mentioned here and you can get lots of help searching for information and writing references both via the web and by talking to us. Don’t hesitate to ask us, at the Information desk we welcome all your questions, big as well as small. We are also happy to hear any ideas you may have that can help us to improve the library. Welcome to discover the library! 

Here you will find the answers to our frequently asked questions. If you cannot find the answer you are looking for here or through the search box of the website, please contact us.

Loans

Can I get a library card? 
Can I borrow this book?
For how long may I keep the book?
Can I renew the loan?
How do I make a reservation?
How can I get talking books?

Returns

How do I know when the book is due?
How do I return the book?
What happens if I am late with a book?
How do I pay my overdue fine or invoice?
How do I get notifications about overdue books?

Information searches

How do I know if the book I’m looking for is in the library?
But where is the shelf?
I found the shelf but the book is not there!
It says “Full text available”, what does it mean?
What can I do if the book is not part of the library collections?
How do I find scholarly literature on my essay topic?
How do I access the library's electronic resources off-campus?

Computers and Wi-Fi

Can I borrow a computer in the library?
Is there Wi-Fi here?
Why can't I log in?

Printing and copying

How do I make prints and copies?
Which printer should I choose and where are they located?

Library premises

How do I book a group study room?
What is the resource room?
How do I get to the examination rooms?
What is the Study Support Unit (Studieverkstan)?
Where are the toilets?
What can I eat and drink?
What else is there to know about the library?



Loans

Can I get a library card? 
Yes, anyone above the age of 16 may get a library card. If you are a student or staff member at Södertörn University (SH), go to MedieCenter to get your SH-card, which is valid as keycard, library card and copy card. Students and staff at The Swedish Red Cross University College (RKH) as well as all others wishing to get a library card must come to the library and present ID. Swedish personal number is not necessary.

Can I borrow this book?
Our 3 week loans, day loans and reference books may be borrowed by anyone. However, only students and staff at SH, RKH and our partner libraries may borrow course literature. Read more about the library policy for loans on page Loans and services.

For how long may I keep the book?
Course literature can be borrowed for up to 7 days. Day loans and reference books must be returned before closing time on the same day. Other books have a 3 week loan period. The loan period for downloaded e-books varies between 1-21 days. Read more about the library e-resources on page About books and e-resources.

Can I renew the loan?
If no one else has requested the book, you can usually renew the loan. Renewals can easily be made through the link My loans at the library startpage. You can also visit the library's Information desk or contact us via phone, e-mail, or live chat.

How do I request a book?
Find the book in the library search tool SöderScholar, click the button "Request this book" and follow the instructions. Pay attention to the last step “Submit”. You will receive an e-mail when the book is available for collection at our Information desk. Please note that reservations cannot be made for day loans, reference books or available course literature.

How can I get talking books?
If you are a student at SH or RKH with a disability that affects your studies, we can help you to get access to talking books and other kinds of modified literature. Read more on page Reading and writing assistance.



Returns

How do I know when the book is due?
You will receive a printed or electronic loan receipt when you borrow the book. You can also sign in to My loans to see when your books should be returned.

How do I return the book?
In the check in machine next to the Information desk (also valid for day loans). When the library is closed, you may drop your books in the book-drop left of the library entrance. All books from the former RKH library are now part of the SH library collections and are thus to be returned here. Interlibrary loans must be returned at the Information desk. Books borrowed in other libraries are to be returned in respective library, and may not be returned here.

What happens if I am late with a book?
If you do not return or renew the material on time, you will get an overdue fine. Following a final demand from the library, you will also get an invoice sent to your postal address. If you have an unpaid fine exceeding 100 sek, or an unpaid invoice, your library card will be blocked. Read more on page Loan regulations and overdue fines.

How do I pay my overdue fine or invoice?
Fines are to be paid online via the page Pay overdue fines or at the Information desk using a bank card. Payment of invoices, however, must be made through your bank, like any invoice. This means that if you have received both a fine and an invoice, you have to pay these separately.

How do I get notifications about overdue books?
The library does not guarantee sending reminders and demands for late material but offers it as an email service. For students and staff at SH, the university's email address is used unless otherwise requested. Students and staff at RKH as well as all other library users choose their preferred email address upon getting their library card. You are personally responsible for informing the library of any changes to your contact information. As a suggestion, do this via My loans.



Information searches

How do I know if the book I’m looking for is in the library?
By searching for the book's title in SöderScholar you can see if the book is in the library collections and if it is available. Click “In the library” to see where the book is placed and how long you may keep it. You can reach SöderScholar from any computer, including at home, or from your mobile phone. You are also welcome to contact the Information desk for assistance. 

But where is the shelf?
When you click “In the library”, you will see information on where the book is placed, for example Floor 6, Shelf Ohj But. Considering that the entrance floor of the library is floor 5, this means that the book is placed on the top floor of the library, on shelf Ohj and that the author, or in some cases the title ot the book starts with But. In this case, you are to go up to level 6, and look for shelf Ohj. At every shelf the books are organized in alphabetical order. In every book record there is also a link to a map helping you to find the shelf.

I found the shelf but the book is not there!
If you’re lucky, the book was recently returned and is still placed on one of the trolleys used for recently returned books. You are free to search the trolleys just right of the check in machine. Someone may also be using the book without yet having borrowed it. It may be misplaced or simply missing. Please turn to the Information desk and we will help you look for it.

It says “Full text available”, what does it mean?
The book is an e-book. If you have already logged into one of the Södertörn campus computers you may access the e-book without further logging in. For off campus access, see question How do I access the library's electronic resources off-campus? External users are welcome to borrow a guest account at the Information desk and can then read the book using a desktop computer in the library.

What can I do if the book is not part of the library collections?
Try searching in the national catalog Libris. If you find something of interest, you can order an interlibrary loan as long as the book is not part of the collections of any library in the Stockholm area. Interlibrary loans within the Nordic region are free of charge. It is also possible to submit a purchase suggestion if you think it is a book that we should have. We do not make inter library loans of books that we own, just because our copies are currently on loan.

How do I find scholarly literature on my essay topic?
A good idea is to start your search in SöderScholar. In the menu on the right hand side of the SöderScholar page, you can choose to limit your search to for example, "Dissertations" or "Articles from peer-reviewed publications." In some cases, you may need to complement or deepen the search by using one of the library's many subject specific and specialized search tools available via Other resources A-Z, or get a tutorial on information searches. Ask at the Information desk or read more on pages Search and writing assistance.

How do I access the library's electronic resources off-campus?
Students and staff at SH and students at RKH can access our resources off-campus, by logging in with their SH username and password. Staff at RKH use their last name and library card number to log in, following the link especially directed at RKH staff. Please note that access to e-resources differs between SH and RKH. See page Other resources A-Z for information about databases and access. All users outside of SH and RKH are welcome to visit the library to use our e-resources on one of our computers.



Computers and Wi-Fi

Can I borrow a computer in the library?
There are workstations with computers around the library, particularly on floor 6. Students at SH and RKH can also borrow laptops at the Information desk. Other visitors may get a temporary guest pass to our computers , valid throughout the day. The guest account can be collected at the Information desk upon presenting valid identification. Talking books users may borrow laptops equipped with special assistance programs.

Is there Wi-Fi here?
Yes. Students and staff at SH can use both Eduroam and SHGuest, although Eduroam is recommended. Read more on page Wireless networks, managed by Södertörn University. Students and staff at RKH can use Eduroam and log in with their credentials from RKH. Other visitors can get temporary permissions to the wireless network at the university's MedieCenter upon presenting valid identification. 

Why can't I log in?
For problems with logging in to computers or the wireless network, please contact or visit MedieCenter.



Printing and copying

How do I make prints and copies?

  • For students and staff at SH, the SH-card is used to make prints and copies. Students charge their cards via PayEx (see instruction at the SH–Study web).
  • RKH-students collect and pay for prints at the Information desk. For copying: borrow a copy card at the Information desk. Please note that cheaper printing and copying is possible at RKH.
  • Other visitors can print from a temporary guest account or borrow a copy card for the day. Ask at the Information desk.

Which printer should I choose and where are they located?
With a SH card, you can download prints at all the university's printers, choosing PaperCut as your printer. Just “blip” your card at the printer’s card reader. You will find the library printers and copying machines in room UB 515 on level 5 and UB 614 on level 6. In room UB 614 there are also color printers and color copying machines. Prints made by RKH students as well as other library users are to be collected and paid for (by a bank card) at the Information desk. Read more on page Printing and copying.



Library premises

How do I book a group study room?
We have ten group study rooms in the library that students at SH and RKH can book by following the link Book a group study room on the library start page. Log in with your SH username and password.

What is the resource room?
The resource room UB 523 is located on the 5th floor in the library and is designed for students at SH and RKH with a disability. The resource room is equipped with read-screen, scanner, printer and two computers with various support programs. Read more on the page Reading and writing assistance.

How do I get to the examination rooms?
The examination rooms UB 717 and UB 701 are located on the 7th floor in the library. If you need to get into the rooms when the library is closed, you can use the entrance at the rear of the building (by the lawn).

What is the Study Support Unit (Studieverkstan)?
At the Study Support Unit, students at SH and RKH can be tutored by teachers at SH in questions related to writing, speaking and study techniques. It is located on the 5th floor in the library. Read more on the page Study Support Unit.

Where are the toilets?
Toilets are located on the 5th and 6th floor of the library. On floor 5 there is an accessible toilet (disabled toilet) equipped with a nursing table. Please ask at the Information desk for directions.

What can I eat and drink?
You can bring fruit, sweets and drinks into the library, provided that you throw away all the garbage afterwards.

What else is there to know about the library?
There is probably a lot not many know about. For one, we have a relaxation room for students. Ask at the information desk and we will let you in. Water taps are on level 6 (talking zone). Our website contains much more than is mentioned here and you can get lots of help searching for information and writing references both via the web and by talking to us. Don’t hesitate to ask us, at the Information desk we welcome all your questions, big as well as small. We are also happy to hear any ideas you may have that can help us to improve the library. Welcome to discover the library!