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Registration information

Entry requirements: The equivalent of English B and 60 credits in Social Sciences or Humanities.

Selection: On the basis of previous university credits. Max. 165 credits may be taken into account.

  • Cancelled SS18 week 08-12, fulltime100%, day. Application code: SH-44149

Tourism Operations

Course 7,5 credits

The aim of this course is to design management tools and apply them to daily operations in the tourism industry. The course presents a platform for how to manage operations in the tourism industry with reference to the following areas: tourist destinations and attractions in the city and countryside, now and in the future; safety and security; staff management; hospitality and service; and tourist and travel behaviour.

The information below comes from the syllabus and is valid from: spring semester 2013

Course design

Lectures, seminars and workshops

Learning outcomes

On completion of the course, the student is able to:

Knowledge and understanding

  • examine critically different management cultures and report on their influence on the staff’s way of working and attitude towards clients ;
  • work out management strategies consistent with a tourist company’s goals demonstrating how to apply them in a tourist company’s daily operations.
Skills and abilities
  • examine a tourist company’s working processes from a service management perspective;
  • illustrate these processes in an academic paper providing a special analysis and description of activities, actors and service arenas.
  • examine critically how a tourist company operates at present and its ability
to operate in an appropriate way when dealing with the consequences of
tourism, locally, regionally, nationally and internationally, including visitors'
security problems and ecological influences.


Written and oral examination

Grading criteria will be distributed at course/module start.

Syllabus valid from spring semester 2013

The above information and syllabus are based on the most recently validated decision. Any previous versions are available here.


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