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Registration information

Entry requirements: The equivalent of English B and 60 credits in Social Sciences or Humanities.

Selection: On the basis of previous university credits. Max. 165 credits may be taken into account.

Information about application for exchange students

  • Closed... AS17 week 39-44, fulltime100%, day. Application code: SH-44145
  • 15/03/2018 AS18 week 41-45, fulltime100%, day. Application code: SH-44181

Hospitality Management

Course 7.5 credits

Students receive a thorough introduction to the hospitality industry and its operations, and the course provides them with the operational skills that are essential for employment in hospitality businesses. The following areas are highlighted: the hospitality concept; staff management and consumer behaviour; service and human resource management; company stakeholders and cultures; quality, risk and yield management.


The information below comes from the syllabus and is valid from: autumn semester 2017

Course design

Lectures, group work and seminars.

Learning outcomes

Upon completion of the course, the student can

  • describe hospitality as a theoretical approach to staff management and attitudes towards customers, and relate it to different cultural perspectives;
  • analyse and investigate front functions and management processes from a service and personnel perspective within a company working with hospitality;
  • design management strategies consistent with the goals of a company in the hospitality industry and describe how to apply them in daily leadership;
  • critically examine how a company in the tourism industry manages hospitality in general and its ability to profitably deal with the consequences of guests' demands regarding service, experiences, security and the environment.

Examination

  • Written examination
  • Written group report
  • Oral presentation in groups
  • Seminar participation
At most one (1) missing seminar occasion can, in consultation with the course coordinator, be compensated for via an individual written assignment.

Grading criteria will be distributed at course/module start.

Syllabus valid from autumn semester 2017

The above information and syllabus are based on the most recently validated decision. Any previous versions are available here.

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Subject information

Study information

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