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Overdue fines and invoices

If you are late returning a book, you may get an overdue fine. On this page you can read about overdue fines on different types of books and other material in the library, and what happens if you get a fine or an invoice.

Your responsibility as a borrower

When you borrow a book, you are then the person responsible for returning it to the library, in due time. As a courtesy service, we send out reminders and demands via email, but we don't guarantee the receipt of these notices. It is therefore your responsibility to remember or to note down the book's due date, every time you borrow a book. To be on the safe side, we do recommend that you always take a receipt. If you loose the book, or if it gets damaged, you will have to replace the book.

As a borrower at Södertörn University Library you agree to abide by our complete loan regulations and conditions of use.

These are the complete loan rules and conditions of use. They apply to all library card holders at Södertörn University Library.

Last updated August 2018
Dnr. 2874-1.8.2-2018

1. THE LIBRARY CARD

1.1 Students and staff at Södertörn University (SH) become library card holders when they receive their SH-card. Students and staff at The Swedish Red Cross University College (RKH) and other visitors can obtain a library card by showing valid photo-identification, such as passport or driver’s license (minimum age: 16 years).
1.2 Library card holders automatically agree to follow the loan regulations and conditions of use.
1.3 When you apply for a library card your name, personal number, postal address, email address and telephone number will be saved in the library’s register. The library deals with your personal data according to the General Data Protection Regulation (EU) 2016/679 (GDPR).
1.4 Library card holders are personally responsible for informing the library of any changes to their contact information. The library primarily uses email to contact library card holders. For students and staff, university email addresses will be used unless we are informed otherwise.
1.5 Your library card is personal and may not be used by anyone else.
1.6 The library card is valid for the current semester for students and one year for the general public. For SH and RKH staff, cards are valid for three years.
1.7 Your library card is a valuable item; loss or theft of your library card should be reported to the library immediately. It will then be blocked to prevent any unauthorised use.
1.8 Details regarding library users’ loans, orders and reservations are considered private in accordance with chapter 9, paragraph 22 of the data protection act (9 kap 22 § sekretesslagen – SFS 1980:100, SFS 1989:713).

2. LOANS AND LOAN PERIODS

2.1 Library card holders are personally responsible for making a note of loan periods as well as returning or renewing loans of materials on time. This is also the case irrespective of travel or sickness.
2.2 Library card holders are personally responsible for all of their loans until they have been returned in the library system.
2.3 There are certain restrictions regarding loans related to courses at SH and RKH.
2.4 Journals are not available for loan.
2.5 The standard loan period for printed material is 21 days. Staff at SH and RKH can borrow materials for 6 months, but materials must be returned within 21 days if they are reserved by another library card holder.
2.6 The loan period for course literature is 7 days.
2.7 Day-loan books must be returned on the same day as they are borrowed.
2.8 For certain materials, such as films, computer games etc. other loan periods may apply.

3. INTERLIBRARY LOANS

3.1 Research and study materials which are not available in the library catalogue can be ordered as an interlibrary loan on behalf of the library card holder. However, materials available from another library within the Stockholm region can only be ordered on behalf of staff at SH and RKH.
3.2 Interlibrary loans from libraries within the Nordic Region are free of charge. Charges apply for interlibrary loans from outside of the Nordic Region as well as requests for articles on behalf of students and the general public. For a list of the charges see the library website.
3.3 Loan periods and other regulations connected to interlibrary loans are decided by the library which is lending the materials.

4. FINES FOR OVERDUE MATERIAL

4.1 Fines for the late return of materials are in accordance with rates shown on the library website. Fines are to be paid online or in the library using a bank card.
4.2 The library does not assume responsibility for non-receipt of reminders and demands for late materials but offers it as a courtesy service via email.
4.3 Library card holders whose unpaid fines reach or exceed 100 SEK will be prevented from making further loans, reservations and renewals. This block is lifted when the fines have been paid in full.

5. INVOICING

5.1 Invoices are sent out for materials that have not been returned or renewed following a final demand. Invoices are also sent out for lost or damaged materials.
5.2 An invoice will be sent to the postal address that is registered with the library.
5.3 An invoice includes the replacement cost for the borrowed materials as well as an administration fee in accordance with specified rates. If the borrowed materials are returned after the invoice has been sent, the administration fee must still be paid. Unpaid invoices may be sent to debt collectors.
5.4 Library card holders with unpaid invoices are blocked from making further loans, reservations and renewals. This block is lifted when the invoice has been paid and registered with the library.

6. USING E-RESOURCES

6.1 The e-resources that the library subscribes to (databases, e-books and full text e-journals) can be accessed from within the university’s network. To access these resources from outside of the university network you must either be a student or a member of staff at SH or RKH. Some of the e-resources that the library subscribes to are limited to students and members of staff at SH and others are limited to students and members of staff at RKH. Everyone else can use the e-resources on the library premises.
6.2 Library users must respect licensing agreements. The printing and downloading of the SH library's subscribed e-resources has certain restrictions and is for personal (non-commercial) use in your studies and research.

If you are a student at SH and started your studies in the autumn term of 2018 or later, then you must choose which email address you want us to use. You can do this in Student-Ladokexternal link, opens in new window. On several occasions we have seen that students have used addresses from other institutions that have ceased to work, so please make sure you have a valid email address registered.

If you are a member of staff at SH or a student and started your studies at the latest in the spring term of 2018, we will use your SH address, unless you have told us otherwise.

If you are a student at The Red Cross University College, The Stockholm University College of Music Education or a member of the public, log in to My loansexternal link, to check which email address we have registered. You can change the address by clicking on Modify personal information.

And don't forget to keep an eye on your junk mail folder. If a message from the library has been classified as junk mail, you can click on the message and mark it as "Not junk mail".

What happens if your book is past due date?

Step 1: Overdue fines

If you don't return or renew your books on time, you will get an overdue fine. You may renew the books, unless they have been requested by another user, and provided that you don't have a total debt of or exceeding 100 SEK. In that case you will be blocked from borrowing, renewing, and requesting books. As soon as you pay your fines in full we will remove the block.

How do I pay an overdue fine?

You can pay your overdue fines either by card in the library at the information desk or by using the online service Pay overdue finesexternal link.

Rates for overdue material

All current rates

TYPe of MATERIAL

Overdue charge

Day loans and reference books

40 SEK the first hour, thereafter 20 SEK every additional hour.

Laptop and copy card

20 SEK per every started hour

Course books and films

10 SEK per day

Laptop with support programmes for students with reading impairment

50 SEK per day

 

Step 2: Invoices

Following the final demand, we will send out an invoice. You will also receive an invoice if you return a damaged book. We may send your invoice to debt collectors, so make sure you don't wait too long to pay it. If you have received an invoice you will be blocked from borrowing, renewing and requesting books and other materials. We will remove the block after the receipt of your payment. Please note that this process may take up to 3 working days. We send all invoices to the residential address that is registered on your library account. You are responsible for letting us know if your contact information has changed.

An invoice from the library consists of:

  • a standard fee of 400 SEK per book. If you return the book and if it is in good condition, we will remove this fee. If the book is missing or damaged you can, if you wish, buy and replace the book yourself with a new copy, instead of paying the fee. You will find details about this below. If the material you lost is something other than a book, the fee might be different. Please contact the library for details.
  • an administration fee of 200 SEK per invoice. You must always pay the administration fee, regardless of whether you return or replace the book. This is to cover the administrative costs of the invoice process. Any questions, please contact the library.

Overdue fines will be added to the invoice. You must always pay the overdue fine, regardless of whether you return or replace the book.

How do I pay an invoice?

Pay to the account number presented on the invoice. You can't pay invoices at the Information desk.

  • If you wish to pay the replacement cost of the book:
    Pay the invoice of 400 SEK/book and the additional handling fee of 200 SEK. After that, pay your overdue fines at the Information desk, or using the online service Pay overdue finesexternal link.
  • If you wish to replace the book yourself:
    You can also choose to buy and replace the book yourself with a new copy, of the same or later edition. Give the replacement copy to a regular member of the staff at the library's information desk, Monday–Thursday at 8.30–16.30 and Friday at 8.30–15.00. Please note that you will have to pay the additional administration fee of 200 SEK to the account number on the invoice. Thereafter you can pay your overdue fines at the Information desk or using the online service Pay overdue finesexternal link.
  • If you find the book, after having received an invoice:
    Great! Return the book as soon as possible to the library. After that, pay the administration fee of 200 SEK per invoice to the account number on the invoice. Pay your overdue fines at the Information desk or using the online service Pay overdue finesexternal link.

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Page updated

27-02-2019