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Frequently asked questions

SH-Account

Every student at the university gets their own SH-Account for the university’s IT environment. Find out how to activate your account – and more.

An SH-Account allows you to log in to SH-StudyWeb (you must be registered on a course to do this), the university computers, and also gives you access to Eduroam, the university’s wireless network.

Activating your SH-Account

You can collect a temporary single-use password for activating your SH-Account. You can also use this function to reset your password if you’ve forgotten it. A temporary single-use password is valid for four hours. If you don't have a Swedish personal ID number please see the yellow box "I don’t have a Swedish personal ID number" further down on this page.

There are various ways to collect your SH-Account.

  • Activate your SH-Account using login details from BankID

If you have BankID you can retrieve a single-use password on screen.

Collect your account via BankID External link.

  • Activate your SH-Account using login details from universityadmissions.se or with an EduID

If you have a verified account at universityadmissions.se or eduid.se, you can retrieve a single-use password on screen.

Collect your account via universityadmissions.se or EduID.se External link, opens in new window.

  • Universityadmissions.se

If you have a Swedish personal ID number (yymmdd-xxxx) and are a confirmed user on universityadmissions.se you can verify yourself using that account.
If you have questions about your universityadmissions.se account, you can contact them via chat or email. More information is available at Universityadmissions.se External link.

  • eduID

If you have a Swedish personal ID number (yymmdd-xxxx) and are a confirmed user, you can verify yourself using your eduID.se account. If you have questions about your account or how to get an eduID, visit their help pages External link, opens in new window..

  • Collect your SH-Account from Infocenter.

Go to Infocenter and collect a single-use password. You must present valid ID.

If none of the above options work, please contact Infocenter (info@sh.se). Send them your personal ID number.

Can you come to the university?

If you can, then visit us at Infocenter to get your SH-Account. Bring valid ID and your temporary Swedish personal ID number (this is in a PDF on the first page of antagning.se or universityadmissions.se External link, opens in new window.)

If can’t come to the university, then you can get a limited SH-Account by contacting info@sh.se.

A limited SH-Account allows you to study at Södertörn University, but to register on your course you must contact your subject.

You cannot access Student-Ladok (where you can register yourself on courses, get certificates/transcripts and change your contact details) nor can your register for written exams in KronoX with a limited SH-Account.

To get an SH-Account with no limitations, it is easiest if you come to the university and bring valid ID. If you cannot do this, you will receive the information in a letter. If so, in addition to your temporary ID number, we also need a photo of your ID/passport and a photo of a household bill with your name and address on.

This could be a rent, electricity, gas or broadband bill, but not one for a mobile or a bank statement. The bill can be no older than three months.

After we have received this, we will send your information in the post.

Authorisation

If you have simply been admitted (but not registered), your SH-Account does not give you full authorisation.

Admitted

Registered

Email address

You must provide your email address in Student-Ladok External link, opens in new window. so that you can receive email from Södertörn University.

Resetting and changing the password for your SH-Account

Read more about how to reset your password.

Your SH-Account will be closed when you finish studying

270 days (about one year) after your final registration, you will be emailed about the closure of your SH-Account. It will be closed a few weeks later, unless you are admitted to or registered on a new course or programme at Södertörn University. When your account is closed, any saved files in Office365 OneDrive, and all your personal data linked to your SH-Account will disappear (in accordance with GDPR).

You can use EduID External link, opens in new window. to log in to Student-Ladok after you SH-Account is closed.