Multifactor authentication

Multi-factor authentication is compulsory at Södertörn University – it protects your student account.

Multi-factor authentication means that there are two login steps: first with your SH-Account and password, and then with a code or verification via an app in your mobile.

To activate multi-factor authentication, you need access to a mobile phone and the Microsoft Authenticator app (downloadable from App Store or Google Play).

Remember:

Please wait at least 5 minutes after activating your SH account before setting up multi-factor authentication
Do not delete the app after activating multi-factor authentication

Please contact Infocenter if you are not able to use an app in your mobile (info@sh.se).

You can activate multi-factor authentication via either your mobile or your computer.

Step 1: Download Microsoft Authenticator from iOS App Store or Google Play.
a) Direct link to download page on Google Play External link..
b) Direct link to download page in iOS App Store External link..

Step 2: The below video shows how to activate multifactor authentication from your mobile.

Step 3: Test multi-factor authentication via this link: https://mfavalidate.prd.sh.se/ External link, opens in new window..

Step 1: Download Microsoft Authenticator from iOS App Store or Google Play.

Android
If you want to install the Authenticator app on an Android device, scan the QR code below

IOS
If you want to install the Authenticator app for iOS, scan the QR code below.

Step 2: The below video shows how to activate multi-factor authentication from your computer.

Step 3: Test multi-factor authentication via this link: https://mfavalidate.prd.sh.se/ External link, opens in new window..

You can test whether multi-factor authentication is working by logging in via the link. External link, opens in new window. If everything has correctly set up, you will receive a confirmation after you log in.

If you have a new mobile phone, have uninstalled the Microsoft Authenticator app, or are unable to log in, you will need to reset your account.

Instructions for resetting your account are available via the SH-Account. After resetting your account, you need to re-activate multi-factor authentication.

More information about multi-factor authentication

The Swedish Defence and Resilience Agency requires it External link, opens in new window. (link in Swedish).
The introduction of multi-factor authentication is to increase the security of your SH-Account and to prevent it being stolen.
It is used to confirm that you are the logging into Södertörn University’s IT services such as SH-StudyWeb, Outlook, Microsoft Teams, SharePoint and OneDrive.

You can see which devices (mobile phones) have multi-factor authentication methods linked to your SH-Account.

https://mysignins.microsoft.com/security-info External link.

You can also add more authentication methods (for example if you get a new mobile phone).

You can also remove linked Microsoft Authenticator apps on units you can no longer access.

Questions:

Multi-factor authentication is not working.
Do I need to have internet on my mobile phone?
I have lost/replaced my mobile phone.
Can I have Microsoft Authenticator on several devices?
I cannot have Microsoft Authenticator, what should I do?
The number I need to enter is hidden by the message from Microsoft Authenticator, what should I do?

Answers:

1. Multifactor authentication is not working.
Answer:
a. Check that your computer and mobile phone are connected to the internet
b. Clear the cache in the web browser
c. Reset multi-factor authentication

2. Do I need to have internet on my mobile phone?
Answer: No, but if you do not have an internet connection you will not receive login requests in the Microsoft Authenticator app. If so, you can choose to log in with a code instead. Watch the film below for instructions.

3. I have lost my device or moved to a new device. How do I check that messages are not being sent to my old one?

Answer: When you add Authenticator to your new device it is automatically removed from your old one. Removing the app from your old device is not enough, you must remove the app from that device AND go to My Sign-Ins (microsoft.com) External link. to remove the old device.

4. Can I have Microsoft Authenticator on several devices?
Answer: Yes, you can. Read more under Manage your linked multi-factor authentication methods above.

5. I cannot have Microsoft Authenticator, what should I do?
Contact Infocenter.

6. The number I need to enter is hidden by the message from Microsoft Authenticator, what should I do?
Answer: Choose the “I can’t see the number” option in the message, so you can see the login screen and the number you need to enter. The prompt is displayed again after 3 seconds, and then you can enter the correct number.

Multifactor authentication

You can activate multi-factor authentication via either your mobile or your computer.

Activating multi-factor authentication via your mobile

Activating multi-factor authentication via your computer

Testing multi-factor authentication

Problems? Resetting multi-factor authentication

More information about multi-factor authentication

Why is multi-factor authentication compulsory at Södertörn University?

Manage your linked multi-factor authentication methods

FAQs

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