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Frequently asked questions

Multifactor authentication

Multifactor authentication is compulsory at Södertörn University. This means that logging in has two steps – with your username and password, and then with a code or approval via an app in your mobile.

To activate your multifactor authentication, you need access to a mobile phone that can install apps from App Store or Google Play. Download and install Microsoft Authenticator - Microsoft support. External link, opens in new window.

The Microsoft authenticator app is free! Remember – do not uninstall the app from your mobile after you have activated it.

You can activate Microsoft Authenticator in your mobile, but if you have a computer it might be easier to use both the computer and a mobile phone to set up Microsoft Authenticator on your mobile. Entering passwords can be easier to do on a computer.

Please contact Infocenter if you are unable to use a mobile app for multifactor authentication.

  • The introduction of multifactor authentication is a measure to increase the security of your SH-Account and to prevent it being stolen.
  • The function is used to confirm that you are the logging into Södertörn University’s IT services such as SH-StudyWeb, Outlook, Microsoft Teams, SharePoint and OneDrive.

Step 1: Download Microsoft Authenticator from iOS App Store or Google Play.
a) Direct link to download page on Google Play External link..
b) Direct link to download page in iOS App Store External link..

Step 2: The below video shows how to activate multifactor authentication from your mobile.


Step 3: Go to https://mfatest.prod.sh.se External link.

Step 1: Download Microsoft Authenticator from iOS App Store or Google Play.

Android
If you want to install the authenticator app on an Android device, scan the QR code below.

qrkod tvåstegsvarifiering

iOS
If you want to install the authenticator app for iOS, scan the QR code below.

qr kod iphone tvåstegsvarifiering

Step 2: The below video shows how to activate multifactor authentication from your computer.


Step 3: Go to https://mfatest.prod.sh.se External link.

You can test multifactor authentication at https://mfatest.prod.sh.se External link.

If you have setup multifactor authentication correctly, you will be asked to log in and then be directed to a page that confirms you have logged in.

If this does not happen, you will be asked to set up Microsoft Authenticator.

If you experience problems, more information is available under “Problems? Reset multifactor authentication".

If you have lost your mobile phone or have other problems with your multifactor authentication, you can collect your SH-Account here. This also resets your multifactor authentication method and you will have to reactivate it.

You can see which devices (mobile phones) have multifactor authentication methods linked to your SH-Account.

https://mysignins.microsoft.com/security-info External link.

You can also add more authentication methods (for example if you get a new mobile phone).

You can also remove links to Microsoft Authenticator on units you can no longer access.

mfa security info

Questions:

1. Multifactor authentication is not working.
2. Do I need to have internet on my mobile phone?
3. I have lost/changed my mobile phone.
4. Can I have Microsoft Authenticator on several devices?
5. I cannot have Microsoft Authenticator, what should I do?
6. The number I need to enter is hidden by the message from Microsoft Authenticator, what should I do?


Answers:

1. Multifactor authentication is not working.
a. Check that your computer and mobile phone are connected to the internet
b. Clear the cache in the web browser.
c. Reset multifactor authentication.

2. Do I need to have internet on my mobile phone?
No, but if you do not have an internet connection you will not be able to receive a login request in the Microsoft Authenticator app. If so, you can choose to log in with a code instead.
See video below for instructions.


3. I have lost my device or moved to a new device. How do I check that messages are not being sent to my old one?
When you add Authenticator to your new device it is not automatically removed from your old one. Removing the app from your old device is not enough, you must remove the app from that device AND go to My Sign-Ins (microsoft.com) External link. and remove the old device’s Microsoft Authenticator.


4. Can I have Microsoft Authenticator on several devices?
Yes, you can.

5. I cannot have Microsoft Authenticator, what should I do?
Contact Infocenter.

6. The number I need to enter is hidden by the message from Microsoft Authenticator, what should I do?
Choose the “I can’t see the number” option in the message, so you can see the login screen and the number you need to choose. The message reappears after 3 seconds, and then you can enter the correct number.